Terms of Service

COMMISSION TERMS OF SERVICE

1. Communication      

  1. All communication will be held via email.
  2.  After payment has been sent, I’ll start sending updates on the progress and the client has up to 4 days to reply with corrections before I continue working without their input.
  3. If the client needs to communicate in a less regular basis, I should be informed to adjust my schedule accordingly.

    2. Payment  

    1. Currency is US dollars.
    2. Payment is through PayPal.
    3. Once the Preview Sketch is approved, you will be sent a Paypal Invoice.
    4. If payment has not been sent within 7 days and I get no communication from you within that period, the commission is canceled and the process must start over.
    5. Payment plans payments are available for any commission above $250. This option must be requested before I send the invoiceto set it accordingly.
    6. For commissions below 600 USD, the first deposit must be minimum 70% of the total payment which will cover the clean/refined sketch stage. For commissions above 600 USD the first deposit must 50% of the total.
    7. Three or more installments are available for commissions above 600 USD. 

      3. Completion Times and Deadlines  

      1. I aim to take no more than three weeks on Sketches.
      2. Paintings and Illustrations may take between two to four months to finish.
      3. I send updates as soon as I have done significant progress from the last update. I try to sedn updates every 10 days maximum.
      4. If 10 days have passed and I have not sent updates, feel free to inquire.
      5. I can work with specifics deadlines given one to four months ahead of time. Depending on the complexity of the request I may need more time.

      4. Cancelling and Refunds 

      1. The client can cancel a commission at any stage of the process.
      2. Full refunds requested by the client are available ONLY if absolutely no work has been started. This is only during the Sketch Preview stage.
      3. If the sketching stage has begun, I retain 70% of payment if the quote is below 600 USD. I retain 50% of payment if the quote is above 600 USD. For Paintings and Illustrations, if the cancellation is requested once greyscale painting has started, I’ll retain 80% of payment.
      4. I do not offer refunds after coloring/painting work has started.
      5. I reserve the right to cancel a commission at any stage for any reason, without explanation. In this case, I will issue a full refund regardless of progress made.

      5. Copyright

      1. I retain full commercial rights to all the images produced by me.
      2. I reserve the right to use any image I create as I see fit. This includes, but not limited to, selling prints, portfolios art packs (digital or physical), posting or not to websites, etc.
      3. I will make private commissions, details will need to be discussed in advance and the commission will include a privacy fee.
      4. A private commission means I will not share the picture in my public profiles or private channels. The distribution of the picture will stay at the client’s sole discretion. A private commission will not include my handwritten signature or website url.
      5. I can refrain from posting a commission during a certain period of time without an extra fee.
      6. I reserve the right to re-use any sketch that has not been used in the Preview Sketch step and any resulting image from a canceled commission in any way I see fit.
      7. The client is granted a non exclusive, non commercial license for the artwork produced, this means: The client cannot sell, print, distribute, and put the artwork on items (physical or digital) that the client intends to sell. The client can make use the commissioned image in NON PROFIT ways. This includes posting to and displaying in any website the client wants, sharing on private or public online groups, printing on items the client will keep to themselves.
      8. If the client wishes to acquire exclusive or commercial rights at any point in the future, I’ll be open to discuss terms and fees.
      9. The client will be provided at least two files: one for private use and one for public online display.
        For private use: A file up to 7000 pixels on the longest side, at 300DPI print resolution. This file will include my handwritten signature (“ValentinaPaz”). This file is not to be shared publicly to avoid being taken and high quality prints or other products being offered without either (the client’s and my) consent.
        For public display: A file up to 2500 pixels on the largest side at 72DPI resolution. This file will include my handwritten signature as well as a watermark url to my website (valentinapaz.com) on either bottom corner of the image. If requested, I will provide files at different dimensions and crops as long as they’re below 2500 pixels on the longest side and include a watermark.
      10. The client is not allowed to erase, modify, or obstruct my signature and watermark.
      11. If posted online, the creation of the image must be credited to me (ValentinaPaz). A link back to my page is not required but highly appreciated!
      12. If the client wishes to edit, modify or alter the image they should contact me first.     

      6. I do not draw the following themes  

      1. Modern-day Military imagery and real life country flags on non-fictional settings.
      2. Political party symbols, political partisan propaganda.
      3. Christian and some other religious imagery symbolism.
      4. Pornography and certain Fetish Art.